Nine years, finance to delivery.

Regional Operations Team Lead

Chainlabs (Lunar Rails) · Remote · blockchain attribution data

• Lifted output after client complaints about volume: August 2026 closed at about 275 entities against a contract floor of 200, with over 1,200 traces, 35 to 50% more than the contract requires.
• Own operations, customer success and client delivery for the Regional Exchanges vertical; lead three client delivery leads and a contributor network of 43 across 25+ countries.
• Named account lead for one client and delivery owner across three more; write every client progress report myself. Per-client SLAs escalate at 66%, 85% and breach; about 13 days average turnaround.
• Stopped about 800 of 8,000 items reaching the wrong client by blocking a check that was right 90% of the time, and rebuilt the matching logic.
• Build, deploy and maintain the vertical’s production web apps myself: the ad hoc, cost and freelancer consoles that took it off Google Sheets and Apps Script, the payout pipeline, the helper chat bot, the fee tracker, the client portal and monitoring. Set up the Git, code review and CI/CD workflow the team ships through.
• Carry People Operations alongside the vertical: the hiring pipeline across 25+ countries and the screening assessment researchers are hired against.

Current role. Rolling contract.

Clients

Operations Manager

Starknet Foundation · London · grants, compliance, treasury

• Joined at launch to build the grants programmes: Seed Grants, Growth Grants and the Propulsion Program, plus the developer programmes, all still open. Onboarded and delivered for 500+ organisations.
• Designed the Foundation’s first AML/KYB framework on Sumsub; aligned compliance, legal and finance requirements across the US, UK and EU.
• Cut onboarding and reporting cycle times by 33%; moved the grants backend from Monday.com to Airtable; made grant payments on-chain; built the grant KPIs and OKRs.
• Supported management of $100M+ in assets across Safe multisigs and Starknet-native wallets; managed $300K in donations; coordinated exchange listings, OTC flows and custodian partnerships.
• Covered the DevOps and security function: access reviews across tools and wallets, secrets handling and multisig signer management, security checks on vendors and grantees alongside onboarding, point of contact for incidents and alerting, and the security policies and internal audits.

Why it ended: the role closed in company-wide redundancies at the Foundation after the token price fell, with three months’ garden leave on full pay. The same downturn later hit StarkWare, the company behind Starknet: Protos, April 2026.

Platforms

Operations Project Manager

Parity Technologies (Polkadot) · London · Coordinator until mid-2023

• First operations hire in the UK: set up the London office and ran onboarding for the entire UK division with legal, security, HR and finance.
• Promoted to Operations Project Manager about a year in, then improved processes, systems and tools with Asana as the backbone. As Asana Champion: adoption, training, and day-to-day audits of how each team ran its projects.
• Centralised 150+ subscriptions, €3M in annual billings, into Asana for cost tracking and vendor management.
• Worked with the General Counsel, Chief Security Officer and COO to centralise procurement and run the Bug Bounty Program, with payouts in fiat and DOT and audit-ready documentation.
• DevOps and security operations with the security team: joiner, mover and leaver access and device setup and offboarding, security review of new tools and vendors before procurement, and the office and device security policies and documentation.
• Supported the Polkadot Developer Heroes Program, onboarding 100+ developers.

Why it ended: Parity moved its go-to-market functions out to teams in the Polkadot ecosystem, where my role sat. I stayed through the transition, then co-founded chain.giving with former colleagues. The Block, 12 October 2023.

Operations

The Shipowners’ Club · London · marine mutual insurance

• Coordinated 170+ global vessel inspections with surveyors, brokers and underwriters.
• Operational reporting and analysis for risk and underwriting decisions; contributed to the first CSR report.

Finance foundation

Canada Life · OMD EMEA · GE Capital · Phaidon International · London, Manchester and Berlin

• Canada Life: trainee investment accountant, reconciliations and audit papers for European portfolios.
• OMD EMEA: finance executive, international client finances and cost reporting.
• GE Capital: risk management placement year, named Intern of the Year; credit risk underwriting and compliance databases across EMEA, while GE was selling most of GE Capital (The Guardian, June 2015).
• Phaidon International, Berlin: recruitment consultant for European financial services.

Where the controls and reconciliation habits come from.